FAQ's
Get quick answers about custom music, licensing, promos, genres, setup, and more in our easy-to-navigate FAQ section.
Do I need to be online all the time
No. We use “store and forward” technology, which downloads all the content and programming to your player and stores it locally. Even without the internet, your music and signage players will continue to play. However, internet connectivity is needed for content updates, and for reporting to the server.
How quickly can I change content?
It really depends on the speed of your internet connection and the type of content you need. Our programming team can usually make changes in a couple of hours. Then your player just needs to download the changes.
Can I play different content at different times of the day? Or different days of the week?
Absolutely. You can programme dayparts in any way you like.
Can you give me reports like a player log or proof of play?
Of course. All the information you need is available through an online dashboard. Reports can be downloaded in spreadsheet ready formats.
What connections does my amplifier/computer/laptop/tablet need for us to successfully set up your player?
Of course. All the information you need is available through an online dashboard. Reports can be downloaded in spreadsheet ready formats.
What do I need to get started?
You’ll will need a display screen like a television or LED screen through which to show your content, a Windows or Android player, power and internet connectivity through your network.
What kind of media player is required?
Our platform works on Windows and Android. You can use any mini PC that has one of these OS formats. We recommend at least 2 GB of RAM and 16 GB of storage space on your device.
How is it connected?
The player connects to your screen through the HDMI port. Internet connectivity can be provided either through wired or wireless LAN.
What media formats do you support?
Images, movies, and sound are all supported by our SmartSignage™ platform. We can use video in MP4 and AVI formats, and images in JPEG, PNG and GIF.
Can I play two things at the same time?
Yes, you can. You can have video and images displayed at the same time on the screen.
Do I have to call you every time I want to make a change?
We’d be happy to show you how you can do this through your dashboard.
Can I play different content at different times of the day?
Absolutely. You can schedule content for specific times of the day, and even days of the week.
Do I have to choose from a list of readymade channels, or can I have my own unique sound?
With our service, you’re not forced to choose a generic channel. We customise the entire in-store experience to your needs.
Can I remove songs from the list?
Yes, songs you don’t want playing can be removed from your programming.
How often are new songs added to my list?
That depends on the genre. Contemporary hits from the Top 40 charts are updated weekly, while playlists in genres like jazz and classical are typically updated once a month.
I don’t like a song, is there a way to skip?
Yes. You can skip to the next song programmed.
I want a certain song added? How?
Just let us know and we’ll include it for you.
Am I going to hear the same songs everyday?
Not at all. We make sure that songs are programmed so that you never hear the same sequence again. Unless, of course, you want to.
What is Direct License or Royalty Free Music?
Here’s the catch. Royalty free music isn’t actually free. And performers are paid royalties. It’s just that we engage directly with musicians and publishers to acquire the right to play their music in your premises. That means it’s still completely legal, it’s still great music, and it’s a huge saving for you compared to copyright music.
What if I want to play the latest chart hits? Do I need a copyright music license?
Yes, you do. You’ll need public performance licenses from the licensing agencies in your country. Depending on where you’re located, you’ll need to contact your local rights organisations.
Can I play my own ads or promos?
As often as you like. After every song, after every 20 minutes, at specific times of the day, whatever works for your customers.
What if I want to change to a different playlist?
Our music service gives you the option of doing that. Just decide which playlists you want on your player, and you can go back and forth between them. Suit your music to your crowd.
I already play music from my computer but every song has a different volume level. It sounds terrible?
Yes, it does. Which is why our software makes sure that every song is played at a uniform level. We also match tempos so you don’t have an up tempo song sandwiched between two ballads.
What genres of music can I get?
What would you like? We programme music in over 150 different genres so if it’s been recorded, we can play it for you.
Which are the languages you can give me?
We programme in 25 of them. Apart from English, there’s French, Spanish, Portuguese, Italian, German, Dutch, Danish, Swedish, Russian, Korean, Vietnamese, Japanese, Mandarin, Cantonese, Tagalog, Sinhalese, Turkish, Arabic and the music of sub-Saharan Africa. From India, we have Hindi, Marathi, Gujarati, Rajasthani, Punjabi, Bhojpuri, Bengali, Tamil, Telugu, Malayalam, Kannada and Konkani. Did we miss any?
Alenka brings your brand to life across platforms, with music and digital signage services that are committed to your business success.
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All copyrights and intellectual property rights remain the property of the original content owners. Samples are provided for illustrative and demo purposes only. Alenka Media makes no claim to ownership of such content.
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